SHIPPING & RETURNS
SHIPPING POLICY
1. Shipping Methods and Costs
​
-
We offer various shipping options to cater to your needs, including standard, expedited, and express shipping. The shipping cost is calculated based on your order's weight, the chosen shipping method, and your delivery location.
​
-
Standard Shipping: 5-7 business days
-
Expedited Shipping: 3-5 business days
-
Express Shipping: 1-3 business days
​
2. Processing Time
​
-
Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification, including tracking information, once your order has been shipped.
​
3. International Shipping
​
-
We do not ship our products internationally at the moment. Our product shipment are US-based.
​
4. Tracking Your Order
​
-
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order status through our or the carrier’s websites.
​
5. Delivery Issues
​
-
If you experience any issues with your delivery, such as delays or lost packages, please get in touch with our customer service team for assistance. We will work with the carrier to resolve the issue quickly.
-
Email: bettybrimafashions@gmail.com
RETURN & EXCHANGE POLICY
1. Return Eligibility
​
-
We accept returns within ten days of the delivery date. Items must be unused, unworn, and in their original packaging with all tags attached to be eligible for a return. Certain items, such as intimate apparel, swimwear, and final sale items, are not eligible for return.
​
2. Return Process
​
-
To initiate a return, please contact our customer service team with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to return the item(s).
-
Pack the item(s) securely in the original packaging and include the return authorization form. Ship the package to the address provided by our customer service team.
​
3. Return Shipping Costs
​
-
The cost of return shipping is the responsibility of the customer unless the item received is defective or incorrect. We recommend using a trackable shipping method to ensure the package is returned to us safely.
​
4. Refunds
​
-
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.
​
5. Exchanges
​
-
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
​
6. Damaged or Defective Items
​
-
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or a refund, including the cost of return shipping.
​
7. Contact Information
​
-
For any questions or concerns regarding our shipping and return policies, please contact our customer service team via the chat button on our website or by calling the provided phone number.
-
Email: bettybrimafashions@gmail.com